Frequently Asked Questions (FAQs)
Welcome to the Omarex Media FAQ section. Below are some of the most common questions we receive about our products, services, orders, payments, and more. If you need further help, feel free to contact us.
1. What products and services does Omarex Media offer?
Omarex Media is a multi-dimensional brand offering a combination of fashion, creative services, and digital entertainment. Our offerings include:
- Clothing – T-shirts, hoodies, and limited-edition fashion collections
- Web & Graphic Design – Custom websites, logos, branding kits, and more
- Digital Media – Curated movie and TV content, entertainment blogs, and exclusive features
2. How do I place an order?
Placing an order is easy:
- Browse your desired product or service category
- Click “Add to Cart” for the items you want
- Go to your cart and proceed to checkout
- Fill in delivery information and complete payment
- You’ll receive an order confirmation via email
3. What payment methods do you accept?
We accept a range of secure and convenient payment options:
- Debit & Credit Cards (Visa, Mastercard, etc.)
- EFT (Electronic Funds Transfer)
- Paystack & other supported gateways during checkout
All transactions are encrypted and 100% secure.
4. Can I track my order after purchase?
Absolutely! Once your order has been processed and shipped, you will receive an email with:
- Your tracking number
- Name of the courier (Aramex, PAXI, or The Courier Guy)
- Estimated delivery timeline
You can use this information to track the delivery status of your order in real-time.
5. What is your return policy?
We accept returns within 7 days of delivery under the following conditions:
- Items must be unused, unwashed, and in original packaging
- You must email us to initiate the return process
- Return shipping is the customer’s responsibility unless the item is defective
Once we receive the item and confirm its condition, a refund will be issued in line with our Return Policy.
6. How do I cancel an order?
You can cancel your order within 12 hours of purchase, provided it has not yet been processed or shipped. To cancel, email us immediately at info@omarexmedia.com.
If successful, a full refund will be issued to your original payment method in accordance with our refund policy.
7. Do you offer custom or bulk orders?
Yes, for both clothing and creative services, we offer customizations and bulk orders. Contact us directly for a quote or collaboration inquiry.
Still Have Questions?
If your question wasn’t answered above, feel free to email us at info@omarexmedia.com and our team will assist you within 24 hours.